Returns & Replacements
If you have ordered the wrong size item or the item is not that described on the invoice please fill out the Returns Form (Found Here) and return the item and completed form to us within 14 days of receiving your goods. Once received we will get the correct item out to as quickly as possible.
Please note that all Grade 1 items are sold as used items. These items may have minor cosmetic damages but are however sold fit for purpose. We check all Grade 1 items carefully, however if for some reason you are not happy then please contact us.
In accordance with Consumer Protection (DSR) Distance Selling Regulations, the consumer has the right to cancel within 7 working days (cooling off period) for most goods and services. This period runs from the day the contract was concluded for services, and from the day after the delivery of goods. Please be aware that this right does not apply to certain items such as personalised products and perishable goods. All goods must be returned to us and reasonable care must be taken that we recieve the goods and they are not damaged in transit.
In order to cancel written notice must be given in writing or by email.
Where a contract is cancelled after the cooling off period, the consumer must ensure that reasonable care is taken of any goods received. When the item arrives back with us, we will issue a refund to the value of the product, excluding any delivery charges. The goods must be un-used and we will review the condition of the goods before issuing a refund or replacement and we will contact you if the claim is in any doubt.
If the product has not yet arrived with you but is in transit, you can choose to refuse a delivery from our couriers. The item is re-routed back to us via the same courier service and we will treat the item as not required or suitable and refund you for the goods and original delivery charges, but will deduct the delivery charges from the refund.
If you are returning a product due to a defect, then in the first instance we will offer a repair or replacement. Only when a repair or replacement can not be undertaken shall we issue a refund.
Please note that in all circumstances the consumer will bear the cost of returning the goods to us.
Goods must be returned along with the original packaging where possible.
Goods must be in the same condition as sent.
Goods must be accompanied with a covering letter or note including your full name, address, email, order reference number and the nature of the return.
Failure to provide a covering letter with the required details may lead to delays in dealing with any issues.
Returns can be sent to the following address:
Returns: Army Surplus 365
Unit 9 Gwel Avon Business Park
By using this website or telephone mail order you are agreeing to these terms.